Thank you so much for supporting Willow Dreams Art.
Every purchase helps celebrate and share Willow's artwork. Each item is made especially for you once your order is placed, allowing us to create products without unnecessary waste.
Production & Shipping
As every piece is made especially for you, please allow approximately:
Production: 3–6 business days
Local shipping: 2–5 business days
Worldwide Shipping: 10–20 business days
Worldwide shipping available.
Once your order has been dispatched, you'll receive a tracking number via email so you can follow its journey.
Shipping costs are calculated at checkout based on your location and the products ordered.
Multiple Items
We always aim to send your order together whenever possible. Occasionally, some products may be produced or dispatched separately, which means they can arrive in more than one parcel. If this happens, there's no need to worry – it's completely normal, and your remaining items will be on their way.
Shipping Address
Please check your shipping address carefully before placing your order.
If an incorrect or incomplete address is provided at checkout, additional shipping charges may apply if your order needs to be resent.
Once your order has been dispatched, we'll always do our best to help if any shipping issues arise. However, delays caused by postal or courier services are outside our control.
Returns & Refunds
Because every piece is custom made especially for you, we're unable to offer returns or refunds for:
Change of mind
Incorrect size selection
Colour preference
Please refer to the size guide before ordering, as sizing can vary between products. We encourage you to choose your size and colour carefully before placing your order.
Please note that colours may vary slightly from what's shown due to screen display and the printing process.
Digital Products
As digital items are delivered instantly and can't be "returned," all sales are final. Please review product details carefully before purchasing.
We'll happily help if:
Your item arrives damaged or faulty due to a manufacturing issue.
You receive the wrong item or design.
There is a significant printing defect, or the product is substantially different from what you ordered.
If There's a Problem
Please contact us within 14 days of receiving your order and include clear photos of the issue.
You can contact us using our Enquiries page or by emailing us at studio@willowdreamsart.com
We'll review your request within 3 business days and, if approved, arrange a replacement or refund.
Australian Consumer Law
Your rights under Australian Consumer Law are always protected.
If a product is faulty, not as described, or not of acceptable quality, you're entitled to a remedy in accordance with Australian Consumer Law. Nothing in this policy limits or excludes your rights under that legislation.