Last updated: July 2026
Your privacy is important to us, and we're committed to protecting your personal information.
Information We Collect
When you place an order, create an account, sign up for our newsletter, or contact us through our website, we may collect information such as your name, address, email address, phone number, payment details, and details about the items you view or purchase.
We may also automatically collect some information about your device, browser, and how you interact with our website, including through cookies and similar technologies.
How We Use Your Information
We use this information only to:
Process and fulfil your order, including arranging shipping and handling returns or exchanges
Communicate with you about your order or enquiries
Provide customer support
Send newsletter updates and promotions, if you've subscribed (you can unsubscribe at any time)
Detect and prevent fraud, and keep our website secure
Improve your experience with Willow Dreams Art
Comply with our legal obligations, where required
Payment Information
Payments are processed securely through Shopify and our payment providers. We do not store or have access to your full payment card details.
Sharing Your Information
We may share the information necessary to fulfil your order with our trusted print and shipping partners. We also work with Shopify, who host our store and help power the Services — Shopify may process some of your information independently to help provide and improve the platform, including certain personalised advertising features based on your activity across Shopify merchants. You can learn more about this at Shopify's own Privacy Policy (shopify.com/legal/privacy).
Your personal information is never sold, and is never shared for unrelated marketing purposes beyond what's described here.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies, including tools such as the Meta Pixel, TikTok Pixel, or Google Analytics, to help us understand website performance, improve your browsing experience, and show relevant advertising. These tools may collect information about your browsing activity on our site.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you. If you'd like to exercise any of these, or if you have a complaint about how we handle your information, please contact us through our Contact Us page and we'll do our best to help.
International Transfers
As our Services are powered by Shopify, your information may be stored or processed outside of Australia. Where this involves transferring information out of the European Economic Area or the United Kingdom, appropriate safeguards such as Standard Contractual Clauses are used.
How Long We Keep Your Information
We keep your information for as long as needed to fulfil the purposes described in this policy, including maintaining your order history, complying with our legal obligations, and resolving any disputes.
Children's Privacy
Our website and checkout are intended for use by adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, together with the updated revision date.
By using our website, you consent to the collection and use of your information as described in this policy.
Contact Us
If you have any questions about this Privacy Policy, or would like to exercise any of your rights, please use the Enquiries page or email us at studio@willowdreamsart.com
Thank you for supporting Willow Dreams Art.